Jacquie McIntyre
Policies, Terms & Conditions

Policies

• This website is owned and operated by Jacquie McIntyre (ABN 87077008104 ) from now on referred to as Jacquie McIntyre, this office, me, we, us, our, my or I.

• Using my website, you are acknowledging that you have read, understood and agree, without limitation to be bound by these terms and conditions.

• I reserve the right to amend, add, modify, delete or make corrections to this website and related social media pages at any time without notice.

• For this reason, I suggest you review these terms and conditions whenever you use this site.

• Jacquie McIntyre regards the protection of your personal information as highly important.

• As part of our commitment to good privacy practice we have adopted the National Privacy Principles prescribed by the Privacy Act (Cwth) 1988 .

• This Privacy Policy tells you how we collect, use, distribute and protect your personal information.

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Information We Collect Through Automatic Data Collection Technology

• As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns.

• This will generally include information about your location, your traffic pattern through our website, and any communications between your computer and our Website. 

• Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.

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Information You Provide To Us

• The Website provides various places for users to provide information.

• We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, providing comments or other feedback, and providing information when ordering a product or service via the Website.

• We use information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.

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Other Information we collect

• In order to provide you with products and services that will best meet your needs, we may need to collect and use your personal health information. The type of information we may collect and handle normally includes:

  • ​Identity and contact details

  • Billing information, which may include credit card details

  • Information about your health and/or medical history

  • Information about treatment provided to you

  • Details about your current lifestyle

  • Date of birth, marital status and family details​

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Email Policies

• We do not sell, rent, or lease our subscription lists to any third parties, and will not disclose your email address to any third parties.

• In compliance with the CAN-SPAM Act, all e-mails sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender.

• In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

• Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email.

• If you are outside the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by us on this Website, we will automatically enroll ​you to receive our free email newsletter.

• If you do not wish to receive this newsletter, you can unsubscribe anytime.

• We include an “unsubscribe” link at the bottom of every email we send.

• If you are in the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by this business on this Website, we will only enroll ​you to receive our free email newsletter if you affirmatively consent to it.

  • If you do not wish to receive this newsletter, you can unsubscribe anytime.

  • We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send us an email via the Contact page requesting to unsubscribe from future emails.

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Visitors’ GDPR Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include;

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• We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.

• You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.

• You have the right to seek restrictions on the processing of your data. 

• You have the right to object to the processing of your data and the right to the portability of your data.

• To the extent that you provided consent to the business processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

• You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

• We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.​​​

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Purpose of collection & use of personal information

• The purpose for which we collect this information is to assist us:

  • In establishing a knowledgeable relationship with you about your health story prior to session

  • ​​in providing you with further information about products and special deals

  • in seeking your opinion or comments about our products and/or services

  • in carrying out billing and/or debt recovery activities

• We will not use your personal information for any purpose which is not related to your dealings with us or for any purpose which you would not reasonably expect us to use the information.

• We will not disclose information about you to anyone else unless the disclosure:

  • is required by law; or

  • is authorized by law (for example, to protect our interest or where we have a duty to the public to disclose that information); or

  • has been consented to by you.​

 

Other privacy details

• Occasionally we'll connect with you on Facebook and other social media platforms.

• The cookies this site uses when you visit with us enables us to connect with you in these ways.

• We also may have from time to time a Facebook pixel to track your use on our site and to connect with you on Facebook.

• We use google analytics to track the sorts of moves you make on our site. This helps us to understand your needs better and our aim will be to promote our services to meet your needs.

• MailChimp and Wix are our main email programs we use at Jacquie McIntyre, opening any emails from us will show if you click on any links in the emails we send you. 

• At any time you can unsubscribe from our email list, and ask us to delete all your information.

• Any payment history or stored credit card details that you have from your interaction with us through PayPal or Zoho will be your responsibility to delete as we don't have any control over that information.

 

Complaints Handling

• Jacquie McIntyre offers complete customer care. If there is any concern as you interact with us, now and in the future, please contact us via the Contact page.

• Your complaint will be attended to within the shortest possible time.

• You can expect to hear from us within 72 hours of receiving your contact.

• We will endeavour to resolve your complaint to your satisfaction and in collaboration with you.

• We will endeavour to continue to work on your complaint until you are fully satisfied with the outcome.​

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​​​Intellectual Property and Copyright

• All content available on this website including: text, graphics, logos, button icons, images, learning materials, documents, videos, art and formulas remain the property of Jacquie McIntyre protected by Australian copyright laws.​

• You may not, without the prior written permission of Jacquie McIntyre, copy, modify, alter, download, publish, broadcast, distribute, sell or transfer any of the data or content found on this site.

 

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Shopping, Shipping, Products

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Shipping and processing of  products​

• Jacquie McIntyre products are handmade and designed by Jacquie, every piece is unique, so please allow for small imperfections and differences. That is part of it's beauty.

• Every effort is made to photograph and display the design's colours so they are as true to colour as possible. Some monitors and phones will slightly affect how it looks. 

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Delivery policies - Processing time

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Domestic Shipping (Australia)

• Please allow 1-2 business days of processing time before your order is shipped.

• All orders are packaged and sent via Australia Post.

• I aim to ship all pre-made items within 1-2 business days and made to order items in 3-5 business days.

• If there is going to be a delay I will notify you via email.

• Domestic orders are shipped from postcode 4570 via Australia Post with tracking. We offer a competitive low flat rate shipping fee. You will be notified by either email or text message when your parcel is on it's way.​

• Shipping is free on orders over $100 domestically and $150 on international orders.

• You can track your package through the Australia Post website https://auspost.com.au/mypost/track/#/search

 

 

International Shipping

• Jacquie McIntyre ships internationally to select countries – New Zealand, Canada, United States, Hong Kong, Malaysia, Philippines, Singapore, Denmark, France, Germany, Greece, Italy, Netherlands, Norway, Spain, Sweden, Switzerland.

• Shipping times vary per country/region, but as a guide please allow 6-27+ business days for delivery. (Some countries and regional areas take longer)

• Shipping costs vary per country – Approx. $18 to $35 (Includes tracking) At times we offer one low flat rate, depending on market rates and promotions we may be running at the time. 

• It’s the purchaser’s responsibility to pay for any local taxes and duties occurred (if applicable)

• When your order has left Jacquie McIntyre Office, it is the purchaser’s responsibility to keep track of the order. Jacquie McIntyre does not hold responsibility for parcels that are lost or damaged. If you have any problems, please click here.

• Free shipping only applies to orders over $150AUD

• Buyers are responsible for any customs and import taxes that may apply. Jacquie McIntyre is not responsible for delays due to customs. Jacquie McIntyre has no control over various countries customs fees and taxes.

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Returns/ Refunds

• I hope you are happy with your purchase, however, if there is a problem with your order, please notify the office within 10 days of receipt. 

• A refund or offer of replacement will only be offered if the item is deemed faulty.

• We may request photos of the fault for quality control.

• We do not refund if you change your mind or for any damage that occurs as a consequence of shipping, misuse or rough handling.

• When a request for refund is accepted, you must return the item within 14 days of receiving it.

• Jacquie McIntyre is not responsible for shipping charges when returning an item.

• Jacquie McIntyre will refund once the item is returned in original condition.

• Original shipping charges are not refundable. 

• Custom made orders are not refundable unless faulty.

• Refund processing times are up to 7 days.

• We reserve the right to refuse or cancel an order for any of the following reasons;

  • limitations on supplies available

  • problems identified by our credit department

  • the use of obscene, profane or threatening language in messages to us

  • misconduct on our social media pages

  • breach of that which is detailed in this policy

 

Product Care instructions

• Please note that most pieces, especially the longer/thinner components, can become fragile if you deliberately bend or drop them. Jacquie McIntyre understands some makers publicly bend their clay pieces to show durability- we do not recommend doing this to your pieces ever.  

• Please keep your pieces dry. Note that trinket dishes are not food safe and should not be immersed in water.

• All pieces can be wiped clean with a damp cloth.

• Please avoid contact with harsh chemicals such as perfume, hairspray and cosmetics.

• Polymer clay is slightly flexible, however it may be damaged if over flexed or dropped.

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What material are your posts/hooks/hoops?

• All silver coloured findings are hypoallergenic surgical grade stainless steel or titanium- depending on supplier. Great effort is made to ensure the components are of high quality long wearing and safe for you.

• Jump rings and hardware may tarnish over time, however great effort is taken to only source and use high quality supplies in all of our products.​

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Custom orders:

I'm available for custom orders and wholesale orders. It somewhat depends on the design and colour. Why not email and ask me?

 

 

 

Consultation Sessions for People, Animals and Groups

 

Pricing

• Sessions, membership packages and course prices are detailed on our website and are subject to change without notice. 

• Payments can be made through credit card payment, PayPal, Pay in 4,or can be invoiced directly by Jacquie McIntyre after the session.

• Payment plans may be requested for some products and services and will be arranged at the discretion of Jacquie McIntyre.

• Discounted packages or promotional pricing is conditional on full payment being made at the time of booking the package, unless (1) arranged with Jacquie McIntyre; or (2) stated otherwise in the discount terms.​

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Our Cancellation Policy

• We reserve the right to refuse or cancel an appointment or session package for any of the following reasons:

  • limitations on supplies available

  • problems identified by our credit department

  • the use of obscene, profane or threatening language in messages to us

  • misconduct on our social media pages

  • breach of that which is detailed in this policy

• We will contact you if all or any portion of your order or session package is cancelled or if additional information is required to accept your request.

• We reserve the right to postpone or cancel any seminar/ workshop or course due to low attendance or extenuating circumstances outside Jacquie McIntyre's control that prevents us from holding the event.

• Any fees paid can be transferred to another service or course, or you can elect to have the fees refunded.

 

Client Cancellation Policy

To ensure a smooth experience for all clients, please review our cancellation policy below:

1. Cancellation Notice:
For individual sessions with Jacquie McIntyre, please provide at least 24 hours' notice to avoid cancellation charges. This allows us to offer the time slot to other clients.

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2. Special Circumstances:

If you need to cancel within 24 hours, please contact Jacquie McIntyre directly via email. We will review your request and, if appropriate, offer an alternative session at our discretion.
 

3. Pre-Paid Packages:
If your session is part of a pre-paid package (not invoiced), adhering to the 24-hour cancellation policy will not affect your remaining session credits.
 

4. No-Show Policy:
If you fail to notify us of a cancellation and do not attend the session (a "no-show"), you will be charged 100% of the full session fee.
5. Deposit Policy:

Disclaimer:
Jacquie McIntyre does not provide medical treatment, diagnosis, cure, or disease prevention. Sessions and information provided are not intended to replace advice from your medical or healthcare provider.

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Emergency Sessions

• Emergency sessions are available for people and animals. 

• These are received by the office and then prioritized by Jacquie to be done at her earliest convenience, usually within 24 hours.

• An email will be sent to the person who booked the session advising of when this will approximately occur.

• All emergency sessions are done at distance, where Jacquie will record via video the session.

• Emergency sessions will not be done live with other people in attendance.

• A copy of the session recording will be sent approximately 24-48 hours after the completion of the session.

• It's preferable the session be booked and paid for at the time of booking- although not essential.

• If payment has not been made at time of booking, the person making the booking will be invoiced after the session is completed. 

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Policies for Seminars, Programs and Workshops

Art Workshops

• To secure your place in an art workshop, one of the following payment options is required:

• Deposit + Payment Plan:
  A deposit is paid online or via bank transfer. The remaining balance must be paid within 14 days.
  All fees must be fully paid before the workshop date.

• Full Payment:
  The full workshop fee is paid at the time of enrolment.

• PayPal Pay in 4:
  Available to eligible PayPal users and will appear at checkout if offered.

• Please note:

• We cannot accept enrolments without a payment or deposit.

• Spaces are not held without payment.

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Cancellations, Refunds & Transfers (By the Participant)

More than 48 hours before the workshop

You may choose one of the following:

• Full refund
  (minus the small payment processing fee charged to this office, usually $2–$4), or

• Transfer to another workshop
  You may transfer your paid fees to another upcoming workshop.

  • If the new workshop is higher in price, you pay the difference.

  • If it is lower in price, the difference will be refunded.

Within 48 hours of the workshop

• A refund is available minus a $10 administration fee.

No-shows

• No refunds, credits, or transfers are available for no-shows.

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Cancellations (By Jacquie)

Jacquie reserves the right to cancel a workshop if minimum numbers are not met or due to unforeseen circumstances.

If this occurs, you will receive your choice of:

• A full refund, or

• A transfer into another upcoming workshop.

No administrative or processing fees apply in this situation.

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Attendance Requirements

• Children under 16 may attend an adult workshop only if accompanied by a participating adult. They cannot be dropped off or attend alone.

• Jacquie reserves the right to refuse attendance if a participant’s behaviour is unsafe, disruptive, or unsuitable for the workshop environment.

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Materials & Workshop Experience

• All tools, supplies, and materials are provided unless otherwise specified in the workshop description.

• Please arrive 5–10 minutes early so you have time to settle in before the session begins.

 

Agreement

By enrolling in an art workshop, you confirm that you have read, understood, and agree to all policies on this page.

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BodyTalk Seminars

Harmony Within: Access for People and Harmony Within: Access for Animals and Humans

Seminar Policy

Enrolment & Payment

To secure your place in the seminar, one of the following is required:

• Full payment at the time of enrolment, or

• A deposit with a confirmed payment plan

Important:

• First-time students receive a manual.

• Manuals are issued only after full payment or confirmation of a payment plan (deposit received).

• Monitors do not receive a new manual.

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Cancellation, Refund & Transfer Policy (By the Student)

Cancellations made 14+ days before the seminar

• Receive a full refund of all fees paid.

 

Cancellations made less than 14 days before the seminar

• Receive a refund of:
  Total amount paid minus $30 AUD (administration + processing coverage).

 

Cancellations after 6:00 PM AEST the day before class

• No refund available.

• No refund for no-shows.​

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Instructor Cancellation

If Jacquie must cancel the seminar:

• All payments are refunded in full, or

• You may transfer to a future class.

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Transfer Option (Instead of Refund)

If you cancel before the seminar begins, you may choose to transfer your full paid fee to another Access class within 12 months.

• This option replaces the refund if you choose it.

• You must contact Jacquie to rebook into your chosen future class.

• Transfer credits are non-transferable to other individuals.

• Transfer credits cannot be converted back into refunds.

• Unused transfer credits expire 12 months from the original course date and cannot be extended.

• Transfers are not available for no-shows.

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BodyTalk for Animals Seminar (advanced)

Tuition Fees

• New Students: $900 USD

• Monitor Rate: $237.50 USD

• Early Payment Discount:
  Students who pay their invoice in full immediately receive a $50 USD discount.

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Currency Conversion (USD → AUD)

As an Australian business, Jacquie's office:

• Converts USD tuition into the AUD equivalent

• Uses the most current live exchange rate at the time of invoicing

• Covers conversion for you so you avoid bank conversion fees

• Sends an invoice payable online

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Cancellations received 2+ weeks before the seminar

Refund equals:

• Full amount paid,
  minus

  • Payment processing fees

  • Currency conversion fees incurred by this office

  • $40 AUD administration fee

 

Cancellations received less than 2 weeks before the seminar

• Refund equals amount paid minus $100 AUD
  (refund fees + administration coverage)

 

Cancellations after 6:00 PM AEST the day before class

• No refund available.

• No refund for no-shows.

 

 

Transfer Option (Recommended Instead of Refund)

If you cancel before the seminar begins, you may choose to transfer your full paid fee to another Module 8A class within 12 months.

This option avoids:

• Currency conversion losses

• Processing fees

• Administration fees deducted during a refund

Conditions:

• Student must contact Jacquie to book into their future class

• Transfer credits are not refundable and not transferable to other individuals

• Unused transfer credits expire 12 months from the original course date and cannot be extended

• No transfer option for no-shows

 

Instructor Cancellation

If Jacquie cancels the seminar:

• All payments are refunded in full, or

• You may transfer to the next available class.

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Attendance & Recording

• Full attendance is required for certification and manual receipt.

• Audio recording allowed with signed waiver.

• Video recording is not permitted.​​​